E-gaming is an immersive experience, one that has introduced many players to the allure of online gambling. The spark a fun casino game lights up in us becomes a raging flame, only outmatched by the thrill of a great new casino. And in the name of all things casino, we have encountered the good, the bad, and the ugly. And once more, it is time for us to us to see revisit which of those categories is getting a new addition. The casino being examined in this review is Zaza Casino, a platform whose snazzy name comes with an equally nifty reputation. Is it a good casino, a bad one, or an ugly one?
Crash Games Available at Zaza
Reputation and Trustworthiness
The very first phase of consideration is the consideration of Zaza’s licensing and reputation among players, to determine how trustworthy the casino is. Zaza Casino went live in 2022 to much fanfare. The casino is registered under Rapture B.V., a company regulated by the laws of Curaçao under a Master License Holder. In compliance with the regulatory requirements, it also attests to extensive testing on RNGs and other factors from providers before hosting games.
Zaza Casino’s strong compliance background is backed up by its reputation with players. It has amassed rave reviews across the e-gaming industry, with its customer base growing steadily. It has equally gotten some very fine billings with review sites.
Games and Software Providers
The second phase of our multifaceted review of Zaza Casino is the main item on the menu – the games available. And for sure, the menu is a mouthwatering selection of games! Zaza Casino has a very extensive gaming portfolio. Offerings range from premium slots and classy live dealer games, all the way down to thrilling table games and strategic card games. These are all shared across several categories in the casino, including the Top and New categories.
However, while it boasts such an interesting range, a shortcoming is that its catalog is relatively small. It houses about 1200+ games, which is way below the average, as competitors offer north of 4000 games. The deficiency could be due to its growing nature, and it does compensate by offering many industry favorites. These include games like Aviator, Spaceman, Sweet Bonanza, Gates of Olympus, and Sugar Rush, among others.
The quality of the gaming lineup is scarcely surprising, considering the software providers with a presence on the Zaza platform. Bigwigs, such as Pragmatic Play, Evoplay, Hacksaw, BGaming, and Playson, are all well-represented in the Zaza gaming catalog.
Payment Methods
Moving along, our next pit stop at Zaza Casino is the portfolio of payment methods it offers. And it is quite interesting for Canadian players, as an array of popular payment methods are available to explore. These include Interac, MuchBetter, Neosurf, and PayDo, giving a wide range of options for making payments in fiat.
However, one of Zaza’s standout features is its hybrid nature. Apart from fiat payment methods, it also supports a number of cryptocurrency payment methods. As such, you can easily choose to make payments in Bitcoin, Litecoin, or Tether. These are also available for withdrawals, introducing an air of convenience to payments on the platform.
Bonuses and Promotions
A cheeky yet understandable factor to consider when assessing a casino is the quality of freebies on offer. And for Zaza Casino, consider it we shall in this section. The casino has a very large catalog of bonuses and promotions. Its Welcome Pack contains 9 different welcome bonuses claimable for each player. Each bonus is available for a different game, and they come with different parameters and values. Zaza’s welcome bonuses have a 30x wagering requirement. 5 of them have a $20 minimum deposit, and the remaining 4 are no deposit bonuses.
The Zaza Extra Bonus offers a 50% Bonus up to $500 every week on $100 minimum deposits and comes with a 35x wagering requirement. One of the most interesting features of this bonus is that it has no max win set, which makes your winning potential limitless. The casino also has a cashback program that compensates players for significant losses incurred over the past week. The first stage offers a 5% cashback on a weekly minimum loss of $200, the next is a 7% cashback on a minimum loss of $300, then a 10% cashback on a minimum loss of $600, with the highest being a 15% cashback on a weekly minimum loss of $1000. The casino boasts many other bonuses and promotions, all available under the Promo section.
Customer Support
Customer support constitutes the hallmark of a casino with great services. And for a casino as new as Zaza, a competent customer support system is vital to provide help and guidance. In this department, the casino seems to have put in much effort indeed. The casino has an email through which you can reach out with your complaints and suggestions. It also has multiple feedback gateways on the website, which is rather thoughtful and useful as the casino is still new and growing.
Their online chat feature is one particularly commendable feature. Instead of a chatbot, like many other casinos, the chat connects with a support agent that handles enquiries and complaints in real-time. The live chat is available 24/7, and the average response time was within a minute. While these are superb, the quality of the actual responses could be better though. Finally, the support section also has a Telegram chat option. This would be well-suited to making complaints that require sending large media files like videos.
UI/UX Design
So far, our review of Zaza Casino has revealed some fine details about the platform. But this section of our review delves into the actual fine details. How easy is Zaza Casino on the eye?
The casino has a white background, which is a welcome departure from the dark interface common among online casinos. It sports a black panel at the top that contains several features, such as account management icons. Below the panel is a quick links section to the different categories of games available at the casino.
The home page subsequently features an animated bar that introduces the promotions and bonuses on offer. From there, you can expect to catch a glimpse of each gaming category, some of their poster games, as well as associated bonuses to make an impression.
The lower section of the casino features another black panel, albeit much larger than the one at the top. This panel houses relevant information and the casino sitemap. Overall, the casino’s UI/UX design features animated icons, an intricately arranged casino lounge, clear images, and colorful combinations. These make it functionally and aesthetically optimized for both mobile and desktop use.
Pros and Cons
Having assessed the most important aspects of Zaza Casino critically, here is where we set apart its standout features from its shortcomings. Objectively, the casino is doing incredibly well. It has a strong regulatory background, with a fine reputation among players. It features some of the biggest software providers and highest-quality games in the industry, ensuring a pleasant gaming experience. It has a versatile payment system and an impressive lineup of bonuses. Its design adds to the pleasantness of the casino, and the customer support is better than most.
Conversely, the casino bears a few cons as well. Its gaming portfolio is much smaller than industry competitors. It also has no dedicated mobile app, and its support responses from live agents are not as interactive as they should be.
- Generous welcome bonus.
- Great selection of crash games.
- Casino is still very young.
Conclusion
Our digging around on Zaza Casino has been productive, but it has to come to an end. This casino is a youngling in the e-gaming industry, and it still needs a fair bit of growing to do to sit at the apex. However, it is doing a more-than-okay job of pulling its weight and forcing itself into the right conversations. At the beginning of this review, we set out to discover if it was a good, bad, or ugly casino. It is in no way bad, neither is it any ugly. As such, there is no objection to stating that Zaza is a good casino for you to cast your dice with.
Author
Victor Castillo
Gambling Expert
